⇒ User support of Charles university Prague
IMPORTANT! Please note that the helpdesk and the elearning team are available on weekdays from 8:00 am to 4:00 pm. If you are planning learning activities outside of these times, you need to take into account that the helpdesk span style=”color: #bf1919;”>will not be available. Any helpdesk activity outside of these hours must be negotiated individually. Thank you for your understanding.
Email:
- Helpdesk Moodle UK: moodle-help@ruk.cuni.cz
- Microsoft 365 support (accounts and logins to all M365 applications including MS Teams): form for your request (Czech only)
- MS Teams methodological support for teachers (advice on how to teach with MS Teams): teams-podpora@cuni.cz
- Helpdesk Turnitin UK: turnitin-centralni-podpora-l@cuni.cz
- Helpdesk ZOOM UK: zoom@lfp.cuni.cz
- Helpdesk Mahara: mahara@ruk.cuni.cz
- Helpdesk Mediaserver: streamservery@ruk.cuni.cz
Direct contacts (please use only in urgent cases that cannot be delayed):
- Hana Ovesleová, hana.ovesleova@ruk.cuni.cz, tel.: 771 139 214 (Moodle, MS Teams, Turnitin)
- Dean Posavec-Malok, dean.posavec-malok@ruk.cuni.cz , tel.: 771 139 216 (Moodle, MS Teams, ePubli)
- Jana Javůrková, jana.javurkova@ruk.cuni.cz, (Moodle, MS Teams)
- Pavel Obdržálek, pavel.obdrzalek@ruk.cuni.cz, tel: 951 554 296 (Turnitin)
- Tomáš Nikl, tomas.nikl@ruk.cuni.cz, tel.: 777 101 166 (Adobe Connect, Streamserver)
Faculty e-learning coordinators are your “ombudsmen” in communication with central departments involved in the provision of e-learning at Charles University. If you have a request that you would like to have addressed centrally, whether it is a request for a technical solution or a need for special training, please do not hesitate to contact your coordinator. He is the one who always has up-to-date information and knows what is happening at your faculty within elearning. Above all, each coordinator is there to let the right hand know what the left hand is doing.