⇒ User support of Charles university Prague
IMPORTANT! Please note that the helpdesk and the elearning team are available on weekdays from 8:00 am to 4:00 pm. If you are planning learning activities outside of these times, you need to take into account that the helpdesk . Any helpdesk activity outside of these hours must be negotiated individually. Thank you for your understanding.
- Helpdesk Moodle UK: moodle-help@ruk.cuni.cz
- Microsoft 365 support (accounts and logins to all M365 applications including MS Teams): form for your request (Czech only)
- MS Teams methodological support for teachers (advice on how to teach with MS Teams): teams-podpora@cuni.cz
- Helpdesk Turnitin UK: turnitin-centralni-podpora-l@cuni.cz
- Helpdesk ZOOM UK: zoom@lfp.cuni.cz
- Helpdesk Mahara: mahara@ruk.cuni.cz
- Helpdesk Mediaserver: streamservery@ruk.cuni.cz
Manuals for working with the systems
Instructions for working with the systems can be found on the individual system pages. You can access them from the main menu at the top of the page.
Faculty e-learning coordinators are your “ombudsmen” in communication with central departments involved in the provision of e-learning at Charles University. If you have a request that you would like to have addressed centrally, whether it is a request for a technical solution or a need for special training, please do not hesitate to contact your coordinator. He is the one who always has up-to-date information and knows what is happening at your faculty within elearning. Above all, each coordinator is there to let the right hand know what the left hand is doing.
- Consent for audiovisual recording (Czech only)
- Consent to dissemination of the recording and processing of personal data (Czech only)